Returns Policy

Cycle Speak Returns & Refunds Policy

We hope you love your Mood Board, but if something isn’t quite right, we’re here to help.

Change of Mind – 28-Day Return Period

If you change your mind about your purchase, you have 28 calendar days from the date you receive your item to request a return.

To be eligible for a return:

The item must be unused and in its original condition
It must be returned in its original packaging

To start a return, please email us at info@cyclespeak.co.uk with your order number and reason for return. We will share the return address and instructions once your request is received and approved.

Please note: Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Damaged or Faulty Items

If your order arrives damaged or is not as described, please contact us within 7 days of receiving it. We’ll offer a replacement or full refund, including any applicable postage costs.

To report an issue, email us at info@cyclespeak.co.uk with:

A clear photo of the damage or fault
Your order number
Whether you’d prefer a replacement or a refund

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

Refunds will be processed to your original method of payment
It may take 5–10 working days for the refund to appear, depending on your bank or payment provider

Questions?

If you have any questions about returns, refunds, or product issues, please contact us at info@cyclespeak.co.uk. We're happy to help.

1. What is the Cycle Speak Mood Board and how does it work?

The Mood Board is a simple visual communication tool for people navigating PMS or PMDD. Instead of explaining how you feel, you place a magnet on the board to show your emotional "season"—like needing comfort, energy, space, or support. It’s a gentle way to signal your mood to your partner or household without words or apps.

2. What phases does the Mood Board reflect?

The Mood Board mirrors the four natural phases of the menstrual cycle through the metaphor of the seasons:

Winter (Menstruation): A time of rest, stillness, and softness.
Spring (Follicular): Energy is rising, new ideas emerge.
Summer (Ovulation): Peak energy, confidence, social ease.

Autumn (Luteal): Emotional vulnerability, a need for space and gentleness.

3. Who is the Mood Board for?

It’s designed for anyone who experiences emotional shifts across their cycle and wants a more intuitive way to communicate their needs—especially during PMS or PMDD. It's also great for partners or housemates who want to be supportive without guessing how to help.

4. What are the dimensions and materials of the Mood Board?

The Mood Board measures 176mm x 250mm and is made from 0.75mm-thick magnetic material with a gloss laminated finish. This makes it sturdy, flexible, and perfect for placing on your fridge or any magnetic surface. The lamination adds a sleek, durable feel that withstands daily handling.

5. What’s the price, and do you offer free shipping?

The board is available for £24.99, and we offer free shipping across the UK. It’s a one-time purchase for a tool you can use daily, month after month.

6. Is the Mood Board reusable, and how long does it last?

Absolutely. The magnets are built to last and can be moved daily without losing stickiness or wear. The laminated surface ensures durability, so you can use it every cycle for years to come.

7. How can my partner use the Mood Board to support me?

It’s a conversation starter that doesn’t require words. By checking the board each day, your partner can adjust their energy or plans to support you—whether that means giving space, planning something fun, or offering a cup of tea and some calm.

8. Any tips for getting the most out of it?

Place it somewhere visible, like the fridge.
Get into the habit of moving the magnet every morning.
Invite your partner to use it too—check in without needing a full conversation.
Use our blog and seasonal guides to understand the emotional tone of each phase and how best to work with it.